Journal of Clinical and Experimental Ophthalmology
Open Access
ISSN: 2155-9570
ISSN: 2155-9570
David W Bates
Tanzania
Research Article
Perspectives of Ophthalmologists on Managing Patient Expectations and Improving Patient Satisfaction
Author(s): Ronen Rozenblum, Jacques Donzé, Ehud I Assia, Constance RC Morrison, David W Bates and Irina S BarequetRonen Rozenblum, Jacques Donzé, Ehud I Assia, Constance RC Morrison, David W Bates and Irina S Barequet
Purpose: To achieve a high level of patient satisfaction, physicians need to identify and address patients' expectations. However, ophthalmologists' attitudes and behavior with respect to patient expectations and satisfaction are not well understood. Therefore, we undertook a study to examine ophthalmologists' attitudes, performance and major determinants of their behavior with respect to managing patient expectations in different settings: public hospitals and private clinics.
Methods: The authors refined a previously validated questionnaire to assess ophthalmologists' attitudes and performance with respect to patient expectations and patient satisfaction in public hospitals and private clinics. The authors surveyed ophthalmologists at the Annual Conference of Ocular Microsurgery in Israel.
Results: .. View More»
DOI:
10.4172/2155-9570.1000626