Nick Naumov, PhD
Senior Lecturer, Hospitality & Tourism Management
The University of Northampton, UK
He has particular interest on Eastern Europe and more specifically, the post-socialist countries, their economic, political and socio-cultural transitions with an emphasis on the changing interpretation of cultural heritage sites. His industry background is in hospitality management and more specifically, front office operations and F&B Management. Having worked in my native Bulgaria, UK and USA, He is very interested in service quality, customer experience and service innovations.