Journal of Hotel and Business Management

Journal of Hotel and Business Management
Open Access

ISSN: 2169-0286

+44 1478 350008

Hilary Cheng

Hilary Cheng

Hilary Cheng, Ph.D
Associate Professor, Faculty of Technology Management, College of Management
Yuan Ze University, Taiwan


Hilary Cheng, Ph.D., is an Associate Professor at the College of Management, Yuan Ze University since 1996. Hilary used to serve as the Chairman of the Department of Business Administration from 2004 to 2007, during which she initiated the first Service Science and Management M.B.A. Program in Taiwan. Hilary’s research specialties and interests range from service management, operations management, e-business, quality assurance, financial forecasting, to data visualization. In addition to academia involvement, for the past17 years, Hilary has been working as consultant on various industry projects for both public and private sectors. Hilary also served as an ICT consultant at the European Bank of Reconstruction and Development (EBRD) in Kyrgyzstan, Serbia, and Mongolia during 2009 to 2012. Hilary holds a MBA degree from Kansas State University, and a Ph.D. in Management from Rutgers University, New Jersey.

Research Interest

Service Management, E-Business, Operations Management, Enterprise Resource Planning, Business Intelligence, Data Visualization, Managerial Decision Modeling, Financial Planning & Forecasting, Quality Management, Supply Chain Management, Project Management