Journal of Tourism & Hospitality
Open Access
ISSN: 2167-0269
ISSN: 2167-0269
Department of Tourism, College of Hospitality Education, University of Mindanao, Mindanao, Philippines
Research Article
The Influence of Airport Self-Service Technology on Perceived Use of Ease, Usefulness, Enjoyment and Behavioral Intention of Passengers in Davao City
Author(s): Olivar Kevin G*, Coloso Kenneth D, Oleo Nina Kristel Joy and Taja Kristina Grace V
This study aimed to investigate the influence of airport self-service technology on perceived use of ease, usefulness, enjoyment and behavioral intention of passengers in Davao city, Philippines. Adopted survey questionnaires were given to a sample of 404 passengers in Davao City International Airport who have used the self-service kiosk upon checked in. This study employed non experimental design utilizing descriptive correlation technique. The statistical tools used were frequency, mean and Pearson. Results revealed in determining the level of perceived use of ease, usefulness and enjoyment of passengers in Davao City International Airport, it was found to be very high or very much observed concerning perceived ease of use, usefulness and enjoyment. The level of behavioral intention of passengers at Davao City International Airport was very high. The level of airport self-service te.. View More»