Journal of Hotel and Business Management

Journal of Hotel and Business Management
Open Access

ISSN: 2169-0286

Daniel J. Mount

Daniel J. Mount

Associate Professor, The Pennsylvania State University 227 Mateer Building, University Park PA 16802, USA Tel: 814/863-2675 Fax: 814/863-4257 E-mail: dmount@psu.edu

Biography

Education

1991 M.B.A. Michigan State University, HRIM

1995 DBA United State International University, International Business

1979 B.S. Mankato State University, Finance

Specializations

Hotel Operations, Service Management

Research Interest

Customer Call Centers: Effects of listening behavior on satisfaction & effects of e-mail response time and problem resolution on satisfaction

Non-response bias in internet guest surveys
Derivations of traditional importance-performance analysi

Relevant Topics

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