Journal of Tourism & Hospitality
Open Access

Graduate Institute of Tourism Management, National Kaohsiung University of Hospitality and Tourism, Kaohsiung 812, Taiwan

Biography

Ching-Cheng Shen works in the Graduate Institute of Tourism Management and Jie Zheng is from the National Kaohsiung University of Hospitality and Tourism. The National Kaohsiung University of Hospitality and Tourism in the Taiwan country. 

Publications

• Research Article   
  Exploring the Relationship among Online Review, Perceived Barriers, Customer Experience, and Purchase Intention of Online Booking Consumers Customer Value as a Mediator
  Author(s): Ching-Cheng Shen and Yen-Rung Chang*
  
  Background: The development of Information and Communication Technology, popularization of mobile devices, and rise of e-commerce have enabled suppliers in the tourism industry to obtain new channels to directly offer their products and services to consumers, and have allowed consumers to purchase products and services directly from suppliers at a much lower price resulting to changes in their purchase behavior. Previous researches on online booking have mainly focused on understanding consumer perception, transaction security, and product prices; only a few have explored consumers’ intention of using mobile devices for online booking. Therefore, this study explored the relationship among online review, perceptual barriers, and customer experience and their effect on the online booking intention of b.. View More»
  DOI: 10.35248/2167-0269.21.10.454

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