Journal of Tourism & Hospitality
Open Access
ISSN: 2167-0269
ISSN: 2167-0269
Department of Tourism and Hospitality, C.V. Raman Global University, Bhubaneswar, India
Review Article
Will Machines Replace Humans in the Hospitality Business?
Author(s): Birendra Kishore Roy* and Sandilyan Ramanujam Pagaldiviti
This research investigates the impact of Artificial Intelligence (AI) and robotics on the hospitality industry, highlighting concerns about the potential for machines to replace human workers amid significant technological advancements. The study will use a qualitative-method approach, starting with a literature review to understand the hospitality industry's technological advancements and AI and robotics' potential role. The analysis will assess the economic implications of AI and robotics adoption, considering cost savings, efficiency gains, and customer satisfaction, using financial reports from major chains and industry-specific indicators. The research indicates that while technology and machines have improved operational efficiency and reduced costs in the hospitality industry, the human touch remains crucial for delivering exceptional guest experiences. AI and robotics .. View More»
DOI:
10.35248/2167-0269.25.14.580