Journal of Tourism & Hospitality
Open Access

Lubin School of Business, Pace University, New York, USA

Publications

• Research Article   
  Understanding the Visitor Experience: A Focus on Angkor Temples of Cambodia
  Author(s): Claudia G. Green*, Earleen Gonzales, Dylan Sawyer, Erica Beige Smith, Andresious Cypriano and Massiel Ubillus Rivera
  
  Due to the global increase in tourism, many destinations are receiving higher than expected visitors with a concomitant deterioration in the quality of visitors’ experience. This is particularly true at many World Heritage Sites around the world including Barcelona, Venice, Macchu Picchu and Angkor Wat. The purpose of this study is to assess the needs of visitors to assure a more quality experience at the largest archeological UNESCO site, Angkor Temples of Cambodia.. With this in mind, our collaborative team of Pace University Faculty and Students and the members of the Authority for the Protection of the Site and Management of the Region of Angkor (APSARA) interviewed over 300 visitors in the City of Siem Reap and in the temples of Angkor. The results of the study show that a large majority of the visitors would recommend a visit to the temples of An.. View More»
  

  Abstract PDF