Journal of Hotel and Business Management
Open Access

Abstract

Safeguarding Restaurants from Point-Of-Sale Fraud: an Evaluation of a Novel Theft Deterrent Application Using Artificial Intelligence

Galen Collins

The purpose of this article is to evaluate a unique theft deterrent application for restaurant point-of-sale (POS) systems developed by Radiant Systems (now part of NCR Corporation), a provider of POS technology to the hospitality and retail industries. This artificial intelligence (AI) application, Aloha Restaurant Guard (ARG), is used with the Aloha POS system (65,000 installations worldwide) and has been deployed in more than 6000 quick service and table service restaurants in the United States and the United Kingdom. The following research question guided this case study: Is ARG effective in theft detection and prevention?