Six Sigma and the Malaysian Hotel Industry

Johanudin Lahap^*, Khairil Anuar Bahri, Noorsa Riza Johari, Muhammad Shakir Zulkapli and Noraslinda Mohd Said

Universiti Teknologi MARA (UiTM), Penang, Malaysia

^*Corresponding Author: Johanudin Lahap, Universiti Teknologi MARA (UiTM), Penang, Malaysia, Tel: +604 - 382 3660, Fax: +6043823681 Email: