Phenomenological Study of Complaint Behavior toward Fashion Chain Stores: A Case Study in Hong Kong

Grace Chan^*, Suk Ha, Ada Lee, Lai Yung, Elise and Wong Man Ling

¹Faculty of International Tourism and Management, City University of Macau, Macau, China

²Hong Kong Baptist University, Hong Kong

³The Hong Kong Polytechnic university, Hong Kong

^*Corresponding Author: Grace Chan, Faculty of International Tourism and Management, City University of Macau, Macau, China, Tel: (853) 85902539 Email: