Journal of Tourism & Hospitality
Open Access

Abstract

The Role of Emerging AI Technologies in Revolutionizing Tourism and Hospitality Management

Mejia Wei

The tourism and hospitality industry is undergoing a
transformative shift powered by the integration of Artificial
Intelligence (AI). As global travel demand evolves and customer
expectations rise, AI-driven technologies have emerged as
powerful tools to enhance operational efficiency, personalize
services, and reshape the overall travel experience. From
intelligent chatbots and predictive analytics to robotic concierges
and smart room automation, AI is redefining how tourism and
hospitality businesses operate and interact with their customers
[1,2].

Published Date: 2025-04-30; Received Date: 2025-03-31