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Journal of Tourism & Hospitality

Journal of Tourism & Hospitality
Open Access

ISSN: 2167-0269

+44 1300 500008

Abstract

Service Failure Handling and Resilience amongst Airlines in Nigeria

Hart O. Awa, Chigbu Nwobu

Organizations build competitive advantage via managing, and learning from, service failure cases. Proficient complaint handling depends on the operator

Published Date: 2020-11-23; Received Date: 2020-11-02

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