Journal of Tourism & Hospitality
Open Access
ISSN: 2167-0269
+44 1300 500008
ISSN: 2167-0269
+44 1300 500008
Jan Veuger* and Eva Bakker
This research is about the added value of occupancy sensing and the factors that influence the added value. The objective of this research is “To gain insight into the added value of occupancy sensing from a facility management perspective and the factors that influence the perceived added value”. This Research paper with a literature review shows that the added value of facility management is difficult to make tangible. Many organisations see facility management as a cost item, and therefore the costs must always be taken into account. There is a shift from cost to added value for the organisation, but this only works if the strategy of Facility Management (FM)/Corporate Real Estate Management (CREM) is aligned with the strategy of the organisation. In many cases, this does not yet appear to be the case. For future research, the advice is to look more into other smart features and their added value. Data maturity is a limitation for this research, and the relationship between data maturity and facility management should be studied more. The future is digital and data-driven, and there are not sufficient studies about that.
Research limitations/implications: The limitations of this research are that there is only one interview with a non- user. Their opinion would be more valuable is there where the respondents were asked more about the data maturity of the organisation and their alignment with the organisation strategy.
Practical implications: The results can be used by everybody who need to get an insight in the use of occupancy sensing from a facility management perspective and the added value for facility management.
Originality/value: While there is a significant amount of literature about occupancy sensing and the use of sensors in office environments, there is only limited research about the added value of occupancy sensing from a facility management perspective.
Published Date: 2021-05-26; Received Date: 2021-05-05