G.Rajeshwari and Dr. D. Elangovan
The Indian Railways is an amazing example of successful government run enterprise not only in India but also for the whole world. Indian Railways remained as energy efficient transport mode ideally suited for long distance travel as well as perfect suited for bulk mode of transport. Indian Railways is one of the biggest transporters of passengers' traffic in the world. The provision of passenger amenities is one of the important objectives of the Indian Railways both as business ethic and social obligation. The study highlights the problems faced by the passengers while reserving tickets, on boarding the train and while travelling in the train in Salem Division of Southern Railway Zone. A sample of 500 passengers is drawn using stratified random sampling technique from the major junctions of Salem Division of Southern Railway Zone. Average rank analysis is the tool used to analyse the problems faced by the passengers.