Journal of Tourism & Hospitality
Open Access

Abstract

Management Contracts and Home Owners Association Controlled Timeshare Resorts: Is There a Difference in Performance Metrics?

Stringam BB, Mandabach KH and VanLeeuwen DM

This study reviewed performance metrics for HOA controlled timeshare resorts. The study found no difference in occupancy rates between the three models. Self-managed resorts had improved performance metrics over resorts managed by management contracts in areas of maintenance fees costs, collection of maintenance fees, and reserve funds. However, self-managed resorts offered less assistance to owners in rental, resale and exchange programs, and had the lowest resale pricing. Some differences between management company types was found for metrics of foreclosure, special assessments maintenance fee increases, maintenance fee delinquencies, reserve fund expenditures, refurbishment and replacement processes, and rental programs.