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Examining the Service Recovery Paradox and Double Deviation by Problem Type in a Large Sample Hotel Study
Journal of Hotel and Business Management

Journal of Hotel and Business Management
Open Access

ISSN: 2169-0286

+44 20 3868 9735

Examining the Service Recovery Paradox and Double Deviation by Problem Type in a Large Sample Hotel Study


International Conference on Hotel and Business Management

September 14-15, 2012 Hyderabad International Convention Centre, India

Daniel J. Mount

Accepted Abstracts: J Hotel Business Manage 2012, 1: 102

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