Callers perceptions of receiving advice via a medical care helpline
Journal of Diabetes & Metabolism

Journal of Diabetes & Metabolism
Open Access

ISSN: 2155-6156


Callers perceptions of receiving advice via a medical care helpline

16th Global Diabetes Conference & Medicare Expo

March 22-23, 2017 Rome, Italy

Mayvor Strom, Bertil Marklund and Cathrine Hildingh

Region Halland Hospital of Halland, Sweden
University of Gothenburg, Sweden
Halmstad University, Sweden

Scientific Tracks Abstracts: J Diabetes Metab

Abstract :

Telephone consultations with specially trained nurses are becoming an increasingly common form of care. The aim of this study is to describe patients├ó┬?┬? perceptions of receiving advice via a medical care helpline. The patients perceived the helpline as a professional, reliable and easily accessible asset in everyday life, as self-care is promoted through personal advice and the helpline is a partner with whom one can discuss reflections and feelings. It is also a kind of ├ó┬?┬?back up├ó┬?┬Ł. The advice service is perceived as satisfactory when the nurse is calm, friendly, confirming and shows respect. Compliance and acceptance are enhanced when patients feel involved in the decision-making process. The fact that the service is easily accessible hence makes it simple and time-saving. As per the patient├ó┬?┬?s perspective, the telephone contact with the helpline is a simple, easily accessible and secure alternative that is appreciated and used. Caring encounters give rise to feelings, influenced by the agreement between one├ó┬?┬?s own needs and expectations, the encounter between human beings and the care provider. More in-depth studies are needed focusing on the patient├ó┬?┬?s perspective and characterization of the caring encounter over the telephone. Improved understanding of the patient├ó┬?┬?s perspective on the care provided leads to increased staff satisfaction and motivation. Care encounters through phone are common today for nurses and their well-being at work is beneficial for both them and the care they provide and thereby for the patients.

Biography :

Mayvor Ström has completed her PhD from the Sahlgrenska Academy, Sweden in 2009. She is a Trained Nurse/Midwife in service with a Master's degree in Environmental Medicine. She has lot of experience in advising patients regarding medical care over telephone (helpline). She thinks that the daily care meeting is crucial and a very important part of overall care.

Email: [email protected]